FAQ’s
How can I order?
You can order easily using ElixirCarCare online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account.
You can also easily make reorders afterwards by clicking the “reorder” button on any of your previously made orders. After clicking the “reorder” button the cart will open and you can change quantities or products.
Why should I buy online?
Speeding up the process. By ordering online you will you will get prices faster and you will be able to go through order confirmation and payment process much faster. This could save days of your time.
Traceability: You will have easy access to all of your previous orders any time you want.
What payment methods can I use?
You can use all the major credit cards.
If you are a customer with established customer relationship with ElixirCarCare. you are able to use invoice as a payment method on our online shopping checkout process. If invoicing option is not activated for you although you are repeated customer, please contact support@elixircarcare.com and notify us.
How can I change delivery address?
Sign in to your account and go to “my account”. On “my account” you can change all your contact information.
Can I cancel my order?
If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product. Please contact support@elixircarcare.com
Can I return a product?
If you want to return a product, please contact support@elixircarcare.com
What should I do if the payment is not accepted?
Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can’t make the payment, please contact support@elixircarcare.com notify us about the problem. We can manage the order manually.
What are the delivery charges?
Delivery charges are dependent on the shipment requirements. If the products on your order are due to special requirements (for example dry ice) extra fee will be added to the shipment charges. You can see the shipping fees on the checkout process before the payment is made.
What are the terms and conditions?
You can see the terms and conditions here
How can I get offer of bulk amounts?
When you are logged in and you add products to shopping cart, you have the ability to send offer request to us using the shopping cart. You just need to add the products and quantities you are interested in and click “offer request”. We will send you an offer. Please note that this feature should only be used for bulk quantity price requests.
Do I have to order online?
You can also send your order to info@elixircarcare.com. You can also order using FAX (+92 300 9421 887) or by calling. Online ordering is preferred in most cases because by ordering online, you will save time, you will have easier payment process and all the information about the order will be accessible for you anytime. Also if you want to make same order later, you can use “reorder” feature.
How to contact customer service?
If you have question regarding our online store (ordering, account questions, technical questions), please contact, contact@elixircarcare.com.
On pricing and shipping related issues you can contact customer support at support@elixircarcare.com or call +92-300-9421-887.